Returns & Refund Policy

We want you to be completely satisfied with your purchase from Tiptop Health. Below you’ll find our simple and transparent return process.

General Return Policy

We accept returns for unopened, unused products within 30 days of the invoice date. To qualify for a refund, the product must include all original packaging and accessories.

Some returns may incur a restocking fee. Shipping costs are non-refundable for change-of-mind or incorrect orders. If you ordered incorrectly or changed your mind, we will accept unopened, unused items and issue a refund minus the original shipping cost (the amount Tiptop Health paid to send the item).

We cover return shipping costs only if your item is defective, damaged, or different from what was ordered.

Reporting Damaged or Missing Items

Please inspect your package immediately upon arrival. Any damage or shortage claims must be reported within 24 hours of delivery. Contact us right away with photos of the damaged product and packaging so we can resolve the issue promptly.

How to Return an Item

Returning an item is simple. Please contact our customer service team via:

Once we receive your request, we’ll respond within 24 business hours with a return authorisation and further instructions.

Return Shipping Options

  • Defective, damaged, or incorrect items: We’ll provide a prepaid return label or arrange collection.
  • All other reasons (e.g., change of mind): You must arrange and pay for a trackable return shipment.

Unless stated otherwise, returns should be sent to our main distribution centre in Wiley Park, NSW.

Refunds

Please allow 7-21 business days for processing once your return is received and inspected. Refunds will be issued to your original payment method or account.

Order Cancellations

Orders cannot be cancelled once placed. If you wish to return an item after receiving it, follow the return process above or contact us at 040 393 5211 to arrange a replacement order.

Restocking Fees

Returns due to incorrect orders or change of mind may incur a 10% restocking fee on all products.

If you have any questions about your return or refund, please don’t hesitate to contact our friendly team. We’re here to help ensure your experience with Tiptop Health is smooth and hassle-free.