Return Policy
Tiptop Health accepts returns for unopened, unused products within 30 days of the invoice date. To qualify for a refund, all original packaging must be included.
Some returns may incur restocking fees, and shipping costs are non-refundable for change-of-mind or incorrect orders. If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account, minus the original shipping costs. Shipping costs refer to the amount Tiptop Health paid to send the product to you.
We cover return shipping costs only if the item is defective, damaged, or different from what was ordered.
Reporting Damaged or Missing Items
All damage or shortage claims must be reported within 24 hours of delivery exceptions. Please inspect your package upon arrival. If an item is damaged, contact us immediately with photos of the product and packaging.
Return Process
Returning an item is quick and easy. Contact Tiptop Health customer service via:
Email: sales@tiptophealth.com.au
Phone: 040 393 5211
Once we receive your request, we’ll respond within 24 business hours with a return authorisation.
- If the product is defective, damaged, or incorrectly sent, we will arrange collection or provide a prepaid return label.
- If the return is for any other reason, you must arrange and cover the cost of a trackable return shipment.
Unless specified otherwise, all returns must be sent to our main distribution centre in Wiley Park, NSW.
Please allow 7 to 21 days for returns to be processed after we receive the product in our warehouse. Refunds will be issued to your original payment method or account.
Order Cancellations
Orders cannot be cancelled once placed. If you wish to return an item after receiving it, follow our return instructions or contact customer service at 040 393 5211 to place a replacement order.
Restocking Fees
Returns due to incorrect orders or change of mind may be subject to a 10% restocking fee on all products.